Sunday, March 22, 2009

Why I am not going to complain about the new Facebook anymore

OK, I don't want Facebook to change back anymore. I don't appreciate the new layout, neither do millions of others. But, if a company has a vision, which Facebook has demonstrated they do in the past, then I say they should execute on it.

As customers, we think we know what a company should do. "The Customer is always right" rings loud and clear in our heads. Well, if the customer is so smart, and his idea is so much better than the company he is complaining about, then why doesn't the customer take that idea, go out there and make it happen.

You know what? Sometimes those ideas are better, the customer does go out and start a business of their own with that new ideas. And, sometimes they prove that their idea was correct. They did have vision, they were smarter and they are hugely successful.

But, then what do you think happens? They might continue being bold, smart, innovative. They have an idea about changing what they are doing in a way that might better, bold, and innovative. But what happens? A bunch of their customers complain. Is the customer always right? Who cares? If they are, great for them. Let them take their ideas off and capture the business that they think the company is leaving behind.

Facebook has shown that it sees what is possible better than other. It has become wildly successful because of that ability. Now, they have made a change because they believe this is the direction to go. Sure, you could argue they are seeing the new upstart, Twitter, and they are trying to capture some of that energy, great. They might just do it right again.

In any case, this is their bus. I think they have a right to drive it where they want. If I choose to get off, that is my choice. If they choose to keep going, they have shown to be a good trip planner in the past.

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